Job Description
Join our award-winning customer service team as a Night Shift Call Center Agent in Atlanta! We provide comprehensive paid training and offer competitive compensation with shift differentials for overnight hours. This is your opportunity to build a stable career with growth potential in a dynamic, supportive environment.
Global Connect Solutions values professional development and offers career advancement opportunities for motivated team members. Enjoy a modern workplace culture focused on work-life balance while serving diverse clients across multiple industries.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account services
- Document interactions accurately in CRM systems
- Meet and exceed performance metrics for call quality and resolution times
- Collaborate with team members to maintain service excellence
- Adhere to company protocols and security guidelines
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong typing skills (35+ WPM)
- Excellent communication and active listening abilities
- Ability to work flexible schedule including weekends/holidays
- Basic computer proficiency with Windows OS
- Pass background check and drug screening