Job Description
Join our award-winning Wichita call center team and launch your career in customer service! We're seeking motivated Night Shift Representatives to deliver exceptional support while enjoying premium pay rates and comprehensive paid training. This role offers stability, growth opportunities, and a supportive team environment with competitive benefits including health insurance and retirement plans. No prior experience required – we invest in your success with industry-leading onboarding.
Why Choose Us?
• Industry-leading compensation package
• Fully paid 2-week training program
• Night shift differential pay ($3.00/hr premium)
• Career advancement paths to team lead/supervisor
• Modern, ergonomic work environment
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team leads to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Reliable transportation to downtown Wichita location
- Flexibility to work nights (10 PM - 6 AM)
- Positive attitude and problem-solving mindset
- No call center experience required