Job Description
Join our award-winning call center team in El Paso, TX, and launch your career with comprehensive paid training! We're seeking dedicated Night Shift Call Center Agents to deliver exceptional customer experiences while enjoying competitive pay and benefits. No prior experience required – we provide all training needed to succeed.
Why Work With Us?
- Full paid training program (4 weeks)
- Health, dental, vision, and life insurance
- 401(k) with 4% match
- Tuition reimbursement program
- Paid holidays and PTO
- Clear career advancement path
Work in a modern, climate-controlled facility with free parking and on-site amenities. Our night shift offers premium pay differentials and a quieter work environment.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM tools
- Meet performance metrics (AHT, CSAT, FCAT)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with escalation teams for complex issues
- Participate in continuous improvement initiatives
- Maintain strict HIPAA/FERPA compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Ability to type 35+ WPM with 95% accuracy
- Strong verbal communication in English and Spanish
- Flexible availability (10 PM - 6 AM schedule)
- Basic computer literacy (Windows, Office Suite)
- No prior experience required – training provided
- Pass background check and drug screening
- Reliable transportation to Gateway West location