Job Description
Join our award-winning call center team and transform your career with ConnectCare Solutions! We're seeking motivated Night Shift Call Center Agents in San Antonio, TX to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate start positions available – no experience necessary! We provide paid training and career growth opportunities. Work flexible night shifts while making a real impact in your community.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently using CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately and maintain detailed case records
- Collaborate with team members to ensure seamless customer handoffs
- Adhere to HIPAA compliance and data security protocols
- Participate in ongoing training and process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficient in typing (40+ WPM) and basic computer applications
- Ability to work flexible night shifts (11 PM - 7 AM)
- Reliable transportation and punctual attendance
- Spanish bilingual candidates strongly encouraged to apply