Job Description
Join our award-winning call center team in San Diego! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support to our clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for career growth.
Why Work With Us?
- Industry-leading compensation package
- Health/dental/vision benefits
- Tuition reimbursement program
- 401(k) with company match
- Employee recognition initiatives
Our San Diego facility offers modern amenities, free parking, and convenient access to public transit. Apply today and become part of our customer excellence family!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries efficiently
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs including CSAT scores and resolution rates
- Collaborate with support teams for complex issue escalation
- Maintain compliance with company policies and regulations
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to type 35+ WPM with high accuracy
- Flexible schedule availability (nights/weekends)
- Bilingual (Spanish) certification a plus
- Pass background/drug screening requirements