Job Description
Join ConnectCare Solutions as a Night Shift Call Center Agent and transform your career with a leading remote healthcare support provider. We're seeking dedicated professionals to deliver exceptional patient assistance from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment. Perfect for night owls seeking work-life balance in San Antonio!
Why ConnectCare? - Industry-leading training, flexible scheduling, and career advancement opportunities in the booming healthcare sector.
Responsibilities
- Handle inbound/outbound patient calls regarding insurance verification, appointment scheduling, and billing inquiries
- Maintain detailed electronic health records while adhering to HIPAA compliance standards
- Resolve patient concerns with empathy and professionalism during overnight hours
- Collaborate with virtual teams using CRM software and communication platforms
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training on healthcare protocols and system updates
Qualifications
- High school diploma or equivalent; healthcare customer service experience preferred
- Strong typing skills (40+ WPM) and proficiency with Windows OS
- Exceptional communication skills with neutral English accent
- Ability to work independently during overnight shifts (10 PM - 6 AM CT)
- Reliable high-speed internet and quiet home workspace
- Pass background check and drug screening
- Must be authorized to work in the US