Job Description
Join Columbus' premier call center for our exclusive Night Shift Hiring Event! We're seeking motivated Customer Service Representatives to deliver exceptional support during overnight hours. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Why Choose Us?
- Sign-on bonus for qualified candidates
- Free parking & transit reimbursement
- Health/dental/vision benefits after 30 days
- Clear advancement pathways to Team Lead roles
Hiring Event Details: October 15th, 2023 | 9 PM - 1 AM | 456 Tech Parkway, Columbus OH. Walk-ins welcome! Bring ID and resume.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed KPIs: AHT < 180s, CSAT > 90%, FCR > 85%
- Collaborate with overnight team leads for escalations
- Participate in bi-weekly performance coaching sessions
- Maintain HIPAA/GDPR compliance for sensitive data
Qualifications
- High school diploma or equivalent (GED accepted)
- 1+ years customer service/call center experience
- Proficient in Windows OS and typing (40+ WPM)
- Available for consistent 11 PM - 7 AM shifts
- Strong problem-solving and conflict resolution skills
- Basic knowledge of CRM platforms (Salesforce preferred)
- Ability to pass background check and drug screening
- Spanish fluency a plus (not required)