Job Description
Join our elite night shift team at Denver Connect Solutions and become the voice of excellence for our Fortune 500 clients! We're seeking passionate individuals to deliver world-class customer support during our peak evening hours. This is your opportunity to launch a rewarding career in a dynamic, fast-paced environment with immediate start dates and competitive compensation.
Why Choose Us?
- Industry-leading pay rates with performance-based bonuses
- Comprehensive paid training and career advancement paths
- Modern, ergonomic workspaces with free snacks and beverages
- Health benefits, 401(k) matching, and paid time off
- Recognition programs for top performers
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Adhere to strict compliance and data security protocols
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and CRM software
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work 10 PM - 6 AM schedule (4 days/week)
- Must pass background check and drug screening