Job Description
Join our dynamic team as a Night Shift Call Center Representative in sunny San Diego! Global Connect Solutions offers competitive pay, comprehensive benefits, and a supportive work environment. As a key member of our customer service team, you'll resolve inquiries, ensure client satisfaction, and contribute to our mission of excellence. Don't miss our exclusive hiring event! Apply now to start your rewarding career in customer service.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while meeting performance metrics
- Collaborate with team members to escalate complex issues effectively
- Maintain detailed knowledge of company products and policies
- Contribute to continuous improvement of customer service processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities and emotional intelligence
- Availability to work flexible night shifts (10 PM - 6 AM)
- Basic computer proficiency with typing speed of 35+ WPM