Job Description
Join our elite night shift team at Global Communications Inc. in San Jose! We're seeking dynamic professionals to deliver exceptional customer service during peak evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for career growth. Apply now to become part of our award-winning customer experience team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Maintain detailed call documentation in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to escalate complex issues
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication skills
- Ability to work independently in a fast-paced environment
- Proficient with Windows OS and CRM software
- High school diploma or equivalent required
- Flexibility to work nights (10 PM - 7 AM)
- Strong problem-solving and conflict resolution abilities