Job Description
Join our award-winning customer service team in Nashville! We're seeking dedicated Night Shift Call Center Representatives to deliver exceptional support while our customers sleep. Enjoy premium pay rates, comprehensive training, and a supportive team environment. Perfect for night owls seeking flexible schedules with career growth opportunities.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions and update customer records accurately
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with cross-functional teams for complex issue resolution
- Maintain strict confidentiality of customer data
- Participate in ongoing training and quality assurance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work 10 PM - 6 AM shifts (including weekends)
- Basic technical troubleshooting knowledge
- Positive attitude and resilience under pressure