Job Description
Join our exclusive hiring event for night shift call center positions in Virginia Beach! We're seeking passionate customer service professionals to deliver exceptional support during our peak hours. Enjoy competitive compensation, comprehensive benefits, and a dynamic team environment. Perfect for night owls seeking career growth with flexible scheduling options.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to work independently in a fast-paced environment
- Available for consistent night shifts (PM-AM)
- Basic technical troubleshooting knowledge