Job Description
Join our dynamic team at Fresno Connect Solutions and launch your career in customer service with immediate night shift opportunities! We're seeking passionate individuals to deliver exceptional support experiences while enjoying competitive pay, comprehensive benefits, and a supportive work environment. As a key member of our 24/7 operations center, you'll be instrumental in building lasting client relationships while advancing your professional skills in a fast-paced setting.
Why Choose Us?
- Competitive hourly wage with performance incentives
- Comprehensive health/dental/vision benefits
- Tuition reimbursement programs
- Clear advancement pathways to leadership roles
- Modern, ergonomic workspaces with break facilities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve technical issues, billing concerns, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed productivity metrics including call handle times and resolution rates
- Collaborate with technical support teams for complex issue escalation
- Participate in continuous improvement initiatives and training sessions
- Maintain strict confidentiality of customer information and company data
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with Windows OS and CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Availability for flexible night shifts (10 PM - 6 AM)
- Background check and drug screen required for employment