Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative in vibrant Austin, TX! We offer comprehensive paid training, competitive pay, and career advancement opportunities. Enjoy a supportive environment with flexible scheduling and performance-based bonuses. Ideal for night owls seeking stability and growth in the heart of Texas.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to work flexible night shift schedule (10 PM - 6 AM)
- Basic computer proficiency and typing skills
- Customer service experience preferred (paid training provided)
- Problem-solving abilities and attention to detail