Job Description
Join Memphis's Premier Night Shift Call Center Team!
Are you a night owl seeking a stable career with growth opportunities? Memphis Connect Solutions is hiring dedicated Customer Service Representatives for our night shift operations. Enjoy competitive pay, comprehensive benefits, and a supportive environment while serving Memphis's vibrant community. No weekends required!
As a key member of our 24/7 support hub, you'll handle inbound/outbound calls with professionalism and empathy. We provide paid training, career advancement paths, and performance bonuses. Apply today to start your Memphis career journey!
Responsibilities
- Handle 50-70 daily inbound/outbound customer calls for local businesses
- Resolve inquiries using CRM systems with 95%+ accuracy
- Document interactions in Salesforce while maintaining HIPAA compliance
- Collaborate with day-shift teams for seamless customer handoffs
- Meet/exceed KPIs: Average Handle Time (AHT), First Call Resolution (FCR)
- Participate in quarterly team-building and skill development sessions
- Adhere to all FCC regulations and company security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years call center or customer service experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficiency in CRM platforms (Salesforce, Zendesk)
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Strong conflict resolution and active listening skills
- US citizenship required for government contract compliance
- Reliable transportation to our Summer Ave location