Job Description
Join Our Award-Winning Team as a Night Shift Call Center Representative in San Antonio!
CustomerConnect Solutions is seeking dedicated professionals to deliver exceptional customer service during our overnight hours. This role offers the unique flexibility of remote work while supporting our Texas-based operations. As a key member of our 24/7 support team, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our industry-leading satisfaction rates.
Why Thrive With Us:
- Competitive hourly pay + performance bonuses
- Full remote work opportunity (work from home)
- Comprehensive benefits package (health/dental/vision)
- Career advancement paths across multiple states
- Modern equipment and cutting-edge CRM tools
- Supportive team culture with ongoing training
Responsibilities
- Manage high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain data integrity
- Meet/exceed KPIs: First Call Resolution (FCR), CSAT scores, and AHT targets
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to PCI compliance and security protocols
- Participate in quarterly training on product updates and service techniques
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills in English/Spanish
- Proficiency with CRM software (Salesforce preferred)
- Reliable high-speed internet and quiet home office setup
- Ability to work independently during overnight shifts (10 PM - 6 AM CST)
- Strong problem-solving skills and attention to detail
- Must pass background check and drug screening