Job Description
Join our dynamic team at CustomerConnect Solutions, a leading customer service provider in Charlotte, NC! We're seeking motivated Night Shift Call Center Representatives to deliver exceptional customer experiences. Enjoy paid training, competitive pay, and a supportive work environment. If you thrive in fast-paced settings and possess excellent communication skills, this role offers immediate opportunities for growth and advancement. Our night shift schedule (10:00 PM - 6:00 AM) accommodates diverse lifestyles while providing premium shift differentials.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately and maintain detailed case notes
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Collaborate with team leads to address escalated customer issues
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexibility to work nights, weekends, and holidays as needed
- Strong problem-solving abilities and resilience under pressure