Job Description
Join our dynamic team as a Night Shift Call Center Representative at Global Communications Inc. in Miami, FL! We're hosting an exclusive hiring event for motivated individuals seeking a rewarding career in customer service. As the voice of our brand, you'll resolve inquiries, build relationships, and drive customer satisfaction through exceptional support.
This full-time night shift position offers competitive pay, comprehensive benefits, and growth opportunities. If you thrive in a fast-paced environment and are passionate about problem-solving, we encourage you to apply and attend our hiring event!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Document interactions and update customer records accurately
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training for product/service updates
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service/call center experience preferred
- Exceptional communication skills and active listening abilities
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution skills
- Available for flexible night shift schedules (10 PM - 6 AM)
- Proficient in typing with 35+ WPM accuracy
- Positive attitude and resilience in high-pressure situations