Job Description
Join ConnectCare Solutions' dynamic night shift team in Austin! We're seeking passionate Customer Service Representatives to deliver exceptional client experiences through inbound/outbound calls. Enjoy comprehensive paid training, competitive compensation, and career growth opportunities. Perfect for night owls seeking stable employment with benefits including health insurance and 401(k). No experience necessary – we provide all tools for success!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with empathy and efficiency
- Resolve technical issues using CRM systems while maintaining service quality metrics
- Document interactions accurately and maintain client relationship records
- Collaborate with team members to escalate complex issues and share best practices
- Adhere to compliance protocols and security guidelines for data protection
- Meet/exceed performance targets including call resolution rates and CSAT scores
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills in English
- Ability to type 25+ WPM with basic computer proficiency
- Flexible schedule including nights, weekends, and holidays
- Customer service mindset with problem-solving aptitude
- No prior experience required – paid training provided
- Passion for helping others and thriving in team environments