Job Description
Join our award-winning call center team and launch your career in customer service excellence! We're seeking dynamic Night Shift Call Center Representatives to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while working flexible evening hours. Immediate start available for motivated individuals ready to make an impact in Baltimore's thriving service industry.
At CustomerConnect Solutions, we invest in your growth through ongoing training, career advancement opportunities, and recognition programs. Our state-of-the-art facility in Baltimore offers modern amenities and a collaborative atmosphere where your contributions are valued. Take control of your career with night shifts that accommodate your lifestyle while earning a competitive salary with performance-based incentives.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Maintain detailed call documentation in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates, handle time)
- Collaborate with team members to improve service processes
- Adhere to strict compliance and confidentiality protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service/call center experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Flexibility to work nights, weekends, and holidays
- Typing speed of 35+ WPM with high accuracy
- Pass background check and drug screening