Job Description
Join UrbanConnect Solutions' exclusive hiring event for night shift call center representatives in Chicago! We're seeking motivated professionals to deliver exceptional customer support during evening hours. This role offers competitive pay, comprehensive benefits, and growth opportunities in a dynamic team environment. Our state-of-the-art downtown facility provides a modern workspace with free parking and transit access. Perfect for night owls seeking stable careers with advancement paths into team leadership or specialized support roles.
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve technical issues, billing questions, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with cross-functional teams for complex escalations
- Maintain product knowledge through continuous training
Qualifications
- 1+ years customer service experience
- Excellent verbal communication and active listening skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficient with Windows OS and multitasking tools
- High school diploma or equivalent
- Reliable transportation to downtown Chicago location
- Positive attitude under pressure during peak hours