Job Description
Are you seeking a stable, rewarding career with a team that values your energy and dedication? Apex Support Solutions is currently hosting a Night Shift Hiring Event in Columbus, Ohio. We are looking for motivated individuals to join our elite Customer Experience team.
As a Night Shift Representative, you will be the voice of our brand, assisting clients with inquiries, resolving issues, and ensuring a seamless experience. No prior call center experience is required—we provide comprehensive paid training.
Why Candidates Choose Apex:
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Night Shift Benefits: Enjoy a quieter work environment and potential shift differentials.
- Full Benefits Package: Medical, dental, and vision insurance available.
- Career Growth: Clear pathways to Team Lead and Management roles.
Responsibilities
- Manage a high volume of inbound and outbound calls with a professional, empathetic tone.
- Resolve customer complaints and issues efficiently using established scripts and guidelines.
- Enter accurate data into CRM systems and ensure all customer records are up-to-date.
- Maintain high-quality metrics, including call handling time and customer satisfaction scores.
- Collaborate with the support team to troubleshoot complex account issues.
- Adhere to all company policies, compliance standards, and safety regulations.
Qualifications
- High School Diploma or GED equivalent is required.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Excellent verbal communication skills and active listening abilities.
- Ability to multitask and work efficiently in a fast-paced environment.
- Basic computer proficiency and typing speed (35+ WPM).
- Must be eligible to work in the United States.