Job Description
Join Our Exclusive Hiring Event for Night Shift Call Center Jobs in Columbus, OH!
Are you ready for a stable career with competitive pay and flexible hours? Apex Contact Solutions is hosting a hiring event for dedicated Night Shift Customer Service Representatives. We are looking for motivated individuals to join our growing team and deliver exceptional support to our clients.
Whether you are an experienced agent or just starting your career in customer service, we offer comprehensive training and a supportive environment designed for your success.
What We Offer:
- Competitive Pay: Earn between $16.00 and $20.00 per hour with shift differentials.
- Immediate Start: Onboarding process begins immediately upon selection.
- Full Benefits Package: Medical, dental, vision, and 401(k) plans.
- Modern Work Environment: State-of-the-art facilities in Columbus, OH.
- Career Growth: Clear pathways to team lead and management roles.
Don't miss this opportunity to advance your career in a dynamic industry. Apply today to reserve your spot at our hiring event!
Responsibilities
- Answer a high volume of inbound and outbound calls professionally and efficiently.
- Resolve customer inquiries, complaints, and technical issues with empathy and accuracy.
- Document all customer interactions and account updates accurately in the CRM system.
- Identify and escalate complex issues to the appropriate supervisors or departments.
- Meet and exceed daily and weekly performance metrics, including call duration and satisfaction scores.
- Collaborate with team members to share best practices and improve service quality.
- Adhere to all company policies, procedures, and regulatory compliance standards.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer proficiency and typing skills (35+ WPM).
- Excellent verbal communication and active listening skills.
- Ability to work independently and maintain focus during night shifts.
- Must be available to work flexible shifts, including weekends and holidays.
- Strong problem-solving mindset with a customer-first attitude.