Job Description
Are you ready to take the next step in your career? Apex Contact Solutions is hosting a Hiring Event for Night Shift Customer Service Representatives in Chicago, IL.
Join a team that prioritizes employee growth and work-life balance. Whether you are looking for full-time stability or a flexible schedule, we have opportunities tailored to your needs. Enjoy a quiet work environment during the night shift and the satisfaction of resolving complex customer issues.
Why Join Us?
- Competitive hourly pay starting at $18.00.
- Health, dental, and vision insurance available.
- Flexible scheduling and shift differentials.
- Comprehensive training and career advancement opportunities.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Accurately document all customer interactions and account details in the CRM system.
- Identify opportunities to cross-sell products and services based on customer needs.
- Collaborate with team leads to meet daily and monthly performance metrics.
- Maintain a high level of product knowledge to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a call center or customer service role is preferred but not required.
- Must be available to work night shifts (including weekends and holidays).
- Strong verbal communication and active listening skills.
- Basic computer proficiency and ability to navigate multiple windows simultaneously.
- Ability to remain calm and professional under pressure.