Job Description
Join our award-winning call center team at GlobalConnect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking night shift opportunities in the heart of San Francisco. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Perfect for night owls and students with flexible schedules!
What We Offer:
• $24-$30/hour + $3/hour night differential
• Full medical/dental/vision benefits
• Paid training and career advancement
• 401(k) with company match
• Free downtown parking
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients
- Resolve customer inquiries using CRM systems (Salesforce experience preferred)
- Meet/exceed quality and productivity metrics
- Document interactions in compliance with company protocols
- Collaborate with team leads to improve service delivery
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Ability to work independently in a fast-paced environment
- Excellent communication and problem-solving skills
- Flexibility to work 11 PM - 7 AM schedule
- Basic technical troubleshooting knowledge