Job Description
Join ConnectHub Solutions, Fresno's premier customer service provider, and launch your career with an immediate start opportunity on our dynamic night shift team. We're seeking passionate individuals who thrive in fast-paced environments and want to make a real impact on customer experiences. Enjoy competitive pay, comprehensive training, and a supportive culture that values your growth. No experience? No problem! We provide all the tools you need to succeed. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and security protocols
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to work independently with minimal supervision
- Comfortable with technology and basic computer navigation
- Reliable transportation to our Fresno facility
- Flexibility to work weekends/holidays as needed
- Previous customer service experience preferred but not mandatory
- Must pass background check and drug screening