Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative in Nashville! We're seeking motivated individuals to provide exceptional support to our diverse client base during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for career growth. Immediate openings available – start your new career this week!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Adhere to company protocols and security guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service or call center experience
- Strong verbal/written communication skills
- Ability to type 30+ WPM with high accuracy
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Flexible schedule availability (nights, weekends, holidays)
- US work authorization and reliable transportation
- Positive attitude and problem-solving mindset