Job Description
Are you a night owl looking for a stable, high-paying career? Apex Contact Solutions is currently hiring Night Shift Call Center Representatives in Nashville, TN. We offer immediate start dates and competitive benefits for the right candidates.
Join a team that values your time and expertise. Whether you are an experienced agent or looking for your first job in customer service, we provide comprehensive training to help you succeed.
Why Apply?
- Immediate Start Available
- Flexible Schedule (Night Shift)
- Competitive Pay ($18 - $22/hr)
- Health Insurance & Paid Time Off
Responsibilities
- Answer inbound and outbound customer inquiries via phone and email.
- Resolve customer issues and complaints with patience and professionalism.
- Enter accurate data into CRM systems and call logs.
- Follow scripts and quality guidelines to ensure customer satisfaction.
- Collaborate with team leads to improve service metrics.
- Maintain a professional demeanor during high-volume periods.
Qualifications
- High School Diploma or GED equivalent.
- Basic computer proficiency (Windows, MS Office).
- Reliable high-speed internet connection (for remote options).
- Ability to work independently and meet performance targets.
- Fluent in English (verbal and written).
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).