Job Description
Join our elite night shift team at Nashville Connect Solutions and launch your career in customer service excellence! We're seeking dedicated Call Center Representatives to deliver outstanding support during our overnight operations. Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for professional growth.
Why Join Us?
- Immediate start opportunities with paid training
- Health, dental, and vision insurance (after 60 days)
- 401(k) with company matching
- Performance-based bonuses
- Advancement pathways to team lead/supervisor roles
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed KPIs including CSAT scores, AHT, and first-call resolution rates
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain product knowledge through continuous training modules
- Participate in quality assurance reviews for performance improvement
Qualifications
- Minimum 6 months customer service/call center experience
- Strong typing skills (40+ WPM) with computer proficiency
- Exceptional verbal communication and active listening abilities
- Ability to multitask in fast-paced, high-pressure environments
- Available to work flexible night shifts (11 PM - 7 AM)
- High school diploma or equivalent required
- Experience with Zendesk or Salesforce preferred