Job Description
Join our elite night shift team and kickstart your career in customer service! We're seeking motivated Night Shift Call Center Representatives in Orlando, FL with paid training to deliver exceptional support to our diverse clientele. No prior experience required—just your positive attitude and commitment to excellence.
Why Join Us?
- Comprehensive paid training program ($17+/hour)
- Flexible night shift schedules with premium pay
- Clear career advancement paths
- Modern, collaborative work environment
- Health benefits and performance bonuses
If you're a night owl ready to build your skills while serving customers, apply now!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries, technical issues, and billing concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members for seamless service delivery
- Continuously expand product knowledge base
- Adhere to security protocols and compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 35+ WPM)
- Customer service mindset with problem-solving aptitude
- Reliable transportation for night shifts
- No experience required—paid training provided
- Ability to work independently and collaboratively