Job Description
Join our award-winning call center team in Phoenix, AZ! We're seeking motivated Night Shift Representatives to deliver exceptional customer service while enjoying competitive pay and comprehensive paid training. As a key member of our 24/7 support hub, you'll resolve inquiries, build customer loyalty, and grow your career in a dynamic environment. Benefits include: Paid 3-week training program, health insurance, 401K matching, and advancement opportunities. Night shift premium ($3/hr differential) and performance bonuses available. No experience needed – we provide all the tools for success!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce, Zendesk)
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately and maintain compliance standards
- Collaborate with team leads to improve service quality
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to work flexible schedule (11 PM - 8 AM)
- Basic computer proficiency (typing 35+ WPM)
- Problem-solving aptitude and emotional resilience
- Customer service experience preferred (not required)
- Background check and drug screen required