Job Description
Launch your customer service career with our Wichita-based call center! We're seeking dedicated Night Shift Representatives with paid training and competitive compensation. Enjoy a supportive team environment, advancement opportunities, and flexible scheduling while serving local and national clients. No experience required—just bring your strong communication skills and eagerness to learn!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using company resources and protocols
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to optimize service delivery
- Complete paid training modules within designated timeframe
- Adhere to company policies and security guidelines
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency and typing accuracy
- Flexible schedule availability (11 PM - 7 AM)
- Positive attitude and problem-solving mindset
- No prior experience necessary - training provided