Job Description
Join Wichita Connect Solutions as a Night Shift Call Center Representative and kickstart your career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional customer support during evening hours while enjoying competitive pay and growth opportunities. Our modern downtown facility offers a supportive environment with flexible scheduling and advancement paths for dedicated team members.
What We Offer:
- 2-week paid training program
- Evening shift differential ($2/hr premium)
- Health benefits after 90 days
- Tuition reimbursement for career development
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients
- Resolve customer inquiries using CRM systems
- Document interactions in Salesforce database
- Meet/exceed quality metrics (CSAT, FCR)
- Collaborate with team leads for issue escalation
- Adhere to HIPAA/FERPA compliance protocols
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent required
- 6 months customer service experience preferred
- Typing speed: 35+ WPM with 95% accuracy
- Ability to work flexible evening shifts (10 PM - 6 AM)
- Basic computer proficiency (Windows, Office Suite)
- Clear communication in English/Spanish bilingual a plus
- Pass background/drug screening
- Reliable transportation required