Job Description
Join our elite night shift team at GlobalConnect Solutions! We're seeking motivated individuals to deliver exceptional customer service from our state-of-the-art Atlanta facility. As a Night Shift Call Center Representative, you'll be the voice of our brand during critical after-hours operations. We offer comprehensive paid training, competitive compensation, and a supportive team environment. Enjoy flexible scheduling, performance bonuses, and opportunities for career advancement. If you're a night owl with excellent communication skills and a passion for helping others, this is your chance to thrive in a dynamic, fast-paced setting.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, technical issues, and billing concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service delivery
- Adhere to strict confidentiality and security protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and multitasking abilities
- Must pass background check and drug screening
- Reliable transportation to downtown Atlanta location