Job Description
Join our exclusive hiring event for Night Shift Call Center roles in Phoenix, AZ! Global Connect Solutions is seeking passionate customer service professionals to join our dynamic team. This is your opportunity to secure a stable career with competitive pay, comprehensive benefits, and growth potential in a supportive environment. No experience required – we provide full training!
What We Offer:
- Competitive hourly wage + monthly performance bonuses
- Comprehensive health/dental/vision benefits
- Tuition reimbursement program
- 401(k) with company match
- Advancement opportunities to leadership roles
Event Details: October 15, 2023 | 9:00 AM - 3:00 PM | 1234 Central Avenue, Phoenix, AZ 85001. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries efficiently
- Document all interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service processes
- Adhere to compliance protocols and security guidelines
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication and active listening skills
- Ability to type 25+ WPM with strong computer literacy
- Flexible schedule availability (10 PM - 6 AM shifts)
- Problem-solving mindset and customer-first attitude
- Reliable transportation to Phoenix location
- No prior experience required – full training provided