Job Description
Join our elite night shift team at Customer Connect Solutions! We're seeking passionate individuals for our San Jose call center with comprehensive paid training. Enjoy competitive pay, career advancement, and a supportive environment while serving diverse clients. Perfect for night owls seeking stability and growth in a dynamic setting.
Why Work With Us?
- Industry-leading compensation with performance bonuses
- Free, fully paid training program
- Flexible night shift schedules (11 PM - 7 AM)
- Health benefits and retirement plans
- Clear career progression path
Responsibilities
- Handle inbound/outbound customer inquiries with exceptional professionalism
- Resolve technical issues using troubleshooting protocols
- Document interactions in CRM systems with precision
- Maintain performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads on process improvements
- Adhere to compliance and security protocols
- Participate in quarterly upskilling sessions
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing (35+ WPM)
- Strong verbal communication skills
- Ability to work independently during night shifts
- Customer service or call center experience preferred
- Problem-solving aptitude and patience
- Must pass background check and drug screening