Job Description
Launch your career in customer service with our paid training program! Customer Connect Solutions is seeking dedicated Night Shift Call Center Representatives in San Jose, CA. Join a dynamic team where your skills make a real impact while enjoying competitive pay and growth opportunities. We provide comprehensive training to ensure your success in this vital role.
Why Join Us?
- Full paid training program (no experience necessary!)
- Competitive hourly wages plus performance bonuses
- Health, dental, and vision benefits
- Career advancement into leadership roles
- Supportive team environment with flexible scheduling
Work night shifts (11 PM - 7 AM) and earn while you build valuable skills for life. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues efficiently
- Document all interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere strictly to company protocols and data security standards
- Participate in ongoing training and development initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in fast-paced environments
- Flexibility for night shift schedules (11 PM - 7 AM)
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening
- No prior experience required – training provided!