Job Description
Join our exclusive hiring event for night shift call center positions in Colorado Springs! ConnectSphere Solutions is seeking dedicated professionals to deliver exceptional customer service during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. On-site interviews available – walk-ins welcome!
Event Details:
📅 October 15, 2023 | ⏰ 5:00 PM - 8:00 PM
📍 1500 Tech Center Plaza, Colorado Springs, CO
🎁 On-the-spot offers, bonuses for night shift premiums!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Proficient with CRM software and MS Office Suite
- Typing speed: 35+ WPM with high accuracy
- Must pass background check and drug screening