Job Description
Join TechConnect Solutions as a Night Shift Chat Support Agent and become the frontline hero for our clients! We're seeking dedicated professionals to deliver exceptional customer service through live chat channels during overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote-friendly environment. Immediate start available for qualified candidates ready to make an impact.
What We Offer: Health insurance, 401(k) matching, paid training, flexible scheduling, and career advancement opportunities. Work from home with provided equipment and 24/7 technical support.
Responsibilities
- Respond to customer inquiries via live chat with accuracy and empathy
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional written communication skills (English)
- Ability to type 45+ WPM with 95% accuracy
- Comfortable working night shifts (11 PM - 7 AM CT)
- Proficient with CRM software and multitasking
- Must pass background check and drug screening