Job Description
Join ConnectCare Solutions as a Night Shift Chat Support Agent and kickstart your customer service career with comprehensive paid training! We're seeking tech-savvy individuals to provide exceptional support through our chat platform while working flexible overnight hours. Enjoy competitive pay, career advancement opportunities, and a supportive team environment in Denver's thriving tech sector. No prior experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Deliver real-time chat support to resolve customer inquiries and technical issues
- Document all interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex customer escalations
- Identify opportunities for process improvements to enhance customer experience
- Adhere to SLA metrics for response time and resolution efficiency
- Maintain product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 40 WPM typing speed with 95% accuracy
- Strong problem-solving abilities and emotional intelligence
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Proficiency with Windows OS and basic troubleshooting
- Pass background check and pre-employment screening
- Commitment to 3-month training program schedule