Job Description
Join our dynamic team as an immediate-start Night Shift Chat Support Specialist in Charlotte, NC! We're seeking passionate individuals to deliver exceptional customer service through digital channels. This role offers flexible night hours (11 PM - 7 AM) with competitive compensation and growth opportunities. Perfect for night owls seeking a supportive environment with modern remote work options.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with cross-functional teams to escalate complex issues
- Maintain product knowledge through continuous training modules
- Monitor chat queues during assigned shift hours with high responsiveness
- Contribute to process improvements through regular feedback sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience (chat/email/phone)
- Exceptional written communication with 60+ WPM typing speed
- Proficiency with CRM platforms (e.g., Zendesk, Salesforce)
- Ability to work independently during overnight shifts (11 PM - 7 AM)
- Problem-solving skills with technical aptitude
- Reliable internet connection and quiet home workspace