Job Description
Join our dynamic team as a Night Shift Chat Support Specialist in Indianapolis! We're seeking tech-savvy communicators to provide exceptional customer service via live chat during evening hours. This role offers immediate start opportunities with competitive pay and comprehensive training. Help our clients resolve technical issues while working in a modern, remote-friendly environment. Perfect for night owls who thrive in fast-paced digital interactions!
Responsibilities
- Deliver real-time technical support via live chat for software and hardware issues
- Document customer interactions accurately in CRM systems
- Collaborate with Tier 2 support for complex troubleshooting escalation
- Maintain high CSAT scores while meeting KPI targets
- Stay updated on product knowledge through continuous training modules
- Identify and report recurring system bugs to engineering teams
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience via digital channels
- Excellent typing speed (60+ WPM) with strong grammar skills
- Proficient in Windows/macOS and basic networking concepts
- Ability to multitask in fast-paced chat environments
- Available to work 11 PM - 7 AM EST, including weekends
- Reliable high-speed internet connection and quiet workspace