Job Description
Join TechCare Connect's elite night team and become the digital lifeline for customers across Philadelphia! We're seeking passionate Chat Support Specialists to deliver exceptional service while our city sleeps. Enjoy premium benefits, flexible scheduling, and a supportive remote-first culture where your voice matters. Immediate start available – transform your night owl energy into career growth!
What We Offer:
• Competitive night shift differential pay
• Comprehensive health & wellness package
• Professional development stipend
• 24/7 dedicated support team
• Recognition programs for top performers
Responsibilities
- Deliver real-time chat support for high-volume customer inquiries via web and mobile platforms
- Resolve technical issues, billing concerns, and product troubleshooting with empathy and precision
- Maintain detailed case documentation in CRM systems with 99.8% accuracy
- Collaborate with global teams to escalate complex issues and improve support workflows
- Adhere to SLA targets while maintaining CSAT scores above 95%
- Proactively identify trends and suggest process improvements
- Mentor new hires during onboarding periods
Qualifications
- Minimum 1 year experience in customer support or technical troubleshooting
- Proven ability to type 60+ WPM with 99% accuracy in fast-paced environments
- Exceptional written communication skills with neutral, clear tone
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- High school diploma or equivalent; associate's degree preferred
- Reliable high-speed internet connection for remote work
- Availability to work 4-5 night shifts weekly (10 PM - 6 AM)
- Ability to multitask across 3+ concurrent chat sessions