Job Description
Join our elite customer support team as a Night Shift Chat Support Specialist! We're offering immediate start opportunities for dedicated professionals in Philadelphia, PA and Florida. Enjoy competitive pay, comprehensive training, and a supportive remote work environment while delivering exceptional customer experiences. This role is perfect for night owls seeking flexible schedules and career growth in the booming tech support sector.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries within SLA targets
- Manage multiple chat conversations efficiently while maintaining professionalism
- Document interactions and escalate complex issues to senior team members
- Collaborate with cross-functional teams to improve support processes
- Maintain product knowledge through continuous training modules
- Proactively identify upsell opportunities during customer interactions
- Adhere to data security protocols and company compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience via digital channels
- Typing speed of 50+ WPM with 98% accuracy
- Proficiency in CRM software (Zendesk/Salesforce) and chat platforms
- Exceptional written communication and problem-solving skills
- Ability to work independently during night shifts (11 PM - 7 AM EST)
- Residency in Philadelphia, PA or Florida required