Job Description
Join our award-winning remote support team and become the voice of our customers during critical night hours! GlobalTech Solutions is seeking a dedicated Night Shift Chat Support Specialist to deliver exceptional service from home. This full-time role offers competitive pay, flexible scheduling, and career growth opportunities in a dynamic tech environment.
As a key member of our 24/7 support ecosystem, you'll troubleshoot technical issues, resolve customer inquiries, and ensure seamless user experiences. We provide comprehensive training, cutting-edge tools, and a supportive culture where your contributions are valued. Perfect for night owls seeking stability and remote flexibility!
Responsibilities
- Deliver real-time technical support via live chat for enterprise clients
- Troubleshoot software/hardware issues using diagnostic protocols
- Document interactions and resolutions in CRM systems
- Collaborate with global teams to escalate complex cases
- Maintain 95% customer satisfaction score targets
- Adhere to SLAs and security compliance standards
- Participate in weekly team training sessions
Qualifications
- 2+ years customer support experience (chat/voice)
- Proficient in Windows/macOS and mobile OS troubleshooting
- Exceptional written communication skills
- Ability to work independently during night shifts (11 PM - 8 AM)
- High-speed internet connection and dedicated workspace
- Experience with Zendesk/Salesforce or similar CRM
- CompTIA A+ or equivalent certification preferred