Job Description
Join TechConnect Solutions as a Night Shift Chat Support Specialist and become the frontline hero for our Philadelphia-based clients! We're seeking tech-savvy communicators to deliver exceptional virtual assistance during high-traffic evening hours. This role offers immediate start for qualified candidates who thrive in fast-paced digital environments while working from our downtown Philadelphia hub.
Enjoy competitive pay, comprehensive training, and a supportive team culture focused on professional growth. Your expertise will directly impact customer satisfaction scores and drive our mission to redefine digital support excellence.
Responsibilities
- Provide real-time chat support for high-profile clients across multiple industries
- Resolve technical issues, billing inquiries, and product questions via secure chat platforms
- Document all interactions using CRM systems with precision and attention to detail
- Collaborate with Tier 2 support teams for complex issue escalation
- Maintain 95%+ customer satisfaction rating through empathetic communication
- Adhere to data security protocols and confidentiality standards
- Participate in weekly performance reviews and skill development workshops
Qualifications
- Minimum 1 year experience in customer support or chat-based assistance
- Exceptional written communication skills with 60+ WPM typing accuracy
- Proficiency with Zendesk, LivePerson, or similar chat support software
- Ability to multitask in high-pressure scenarios while maintaining composure
- Flexible availability for night shifts (7:00 PM - 3:00 AM EST)
- Strong problem-solving abilities with analytical mindset
- High school diploma or equivalent; associate's degree preferred
- US citizenship or valid work authorization required