Job Description
Join our award-winning team as a Night Shift Chat Support Specialist in Dallas, TX! We're seeking tech-savvy communicators to deliver exceptional customer experiences through live chat during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Provide real-time customer support via live chat for SaaS products
- Resolve technical issues, billing inquiries, and service disruptions
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Adhere to SLA targets and quality assurance metrics
- Participate in bi-weekly training sessions
Qualifications
- 1+ years customer service experience in tech/digital products
- Excellent typing skills (60+ WPM) with multitasking ability
- Proficient in Zendesk/Salesforce and troubleshooting tools
- Strong problem-solving and conflict resolution skills
- Available for 8-hour shifts between 8 PM - 8 AM CST
- High school diploma or equivalent (college preferred)