Job Description
Join Our Elite Night Shift Chat Team in Fort Worth! Fort Worth Support Solutions is hosting an exclusive hiring event for dedicated Chat Support Specialists. We're seeking tech-savvy communicators to deliver exceptional customer service during night hours (10 PM - 6 AM CT). Enjoy competitive pay, comprehensive benefits, and a dynamic remote work environment.
What We Offer:
- Premium health/dental/vision insurance
- 401(k) with company matching
- Performance-based quarterly bonuses
- Free professional development courses
- Flexible scheduling options
Why This Role? Perfect for night owls who excel in written communication and problem-solving. Work from anywhere in the US while supporting Fortune 500 clients with cutting-edge AI-powered chat platforms.
Responsibilities
- Handle high-volume customer inquiries via live chat with <95% response time
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed case histories in CRM system
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed quality metrics (CSAT >90%, resolution rate >85%)
- Participate in weekly training sessions for product updates
- Identify process improvement opportunities
Qualifications
- 2+ years customer service or chat support experience
- Minimum 60 WPM typing speed with 98% accuracy
- Proficiency in Zendesk/Intercom/Salesforce platforms
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Reliable high-speed internet connection
- Shift flexibility during holidays/peak seasons
- Passion for tech and continuous learning