Job Description
Join our award-winning customer support team as a Night Shift Chat Support Specialist! TechSolve Solutions is seeking tech-savvy communicators to deliver exceptional 24/7 digital customer service from our Indianapolis headquarters. This full-time role offers competitive pay, comprehensive benefits, and immediate start for qualified candidates ready to thrive in a fast-paced remote environment.
What We Offer:
- Industry-leading compensation ($18-$24/hour)
- Comprehensive health/dental/vision benefits
- 401(k) with company matching
- Tuition reimbursement program
- Flexible scheduling options
- Clear career advancement pathways
Responsibilities
- Deliver real-time chat support across multiple digital platforms
- Resolve technical inquiries and troubleshoot software issues
- Maintain detailed customer interaction records in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Adhere to SLA metrics for response time and resolution
- Contribute to knowledge base documentation
- Participate in continuous training programs
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency in CRM software (Zendesk/Salesforce)
- Exceptional written communication skills
- Ability to multitask across 3-5 concurrent chats
- Basic troubleshooting knowledge of OS/software
- Reliable home office setup with high-speed internet
- Flexibility to work 11 PM - 7 AM EST schedule