Job Description
Are you a night owl who thrives in a fast-paced, high-impact environment? Apex Support Solutions is seeking a dedicated Chat Support Specialist to join our elite remote team based in Austin, TX. We offer a competitive night shift premium and the flexibility to work from the comfort of your home.
As a key member of our support team, you will be the voice and text of our brand, resolving complex customer inquiries through live chat with speed, empathy, and precision. If you are looking for a stable, premium role that values your communication skills, apply today.
Responsibilities
- Respond to high-volume customer inquiries via live chat in a professional, empathetic, and timely manner.
- Diagnose and troubleshoot technical issues or product-related questions to provide immediate solutions.
- Maintain a high standard of quality assurance by following scripts and guidelines strictly.
- Document all customer interactions, resolutions, and feedback accurately in our CRM system.
- Collaborate with the QA team to identify trends and improve the overall customer experience.
- Manage multiple chat sessions simultaneously without compromising on quality or response time.
- Adhere to all company policies, including data privacy and security protocols.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- 1+ years of experience in customer service, technical support, or chat-based support roles.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM Central Time).
- Reliable, high-speed internet connection and a quiet home office environment.
- Strong typing skills (minimum 45 WPM) and proficiency in MS Office and CRM software.
- Exceptional written communication skills with a focus on grammar, tone, and clarity.